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Frequently Asked Questions:
Hours: Mon-Fri: 9:00am~6:00pm, Saturday:10:am~3:00pm
Questions most often asked:
1. Orders take approximately 1 hours to process and are shipped by UPS ground at
the same day we receive your order, delivery time is 1-3 days in East Coast,
however orders going to the West Coast take 4-5 business days.
2. Is my credit card info safe when I place order online?
We use the best software available today for secure commerce transactions. It
encrypts all of your personal information, including credit card number, name and
address so that it cannot be read as the information travels over the Internet. Once
we receive the coded information, we decrypt it in our order department. The fact is
that ordering online using your credit card is safer than handing it over at a
restaurants or department stores. If you do not wish to order online, please use the
following option below:
Call us at 732-246-7058, We can always take your order or answer questions
by the phone with pleasure!
Or Fax us your PO to 732-246-7051.
3. Why your working dress forms are selling so aggressive, is that because your
quality is lower than others?
Absolutely not! The only reason is that we are real manufacture outlet, we skip
the broker, middleman and trading company. As matter of fact, our quality is better
than those $350-$650 range dress forms like those online top list products. The
Broker or trading companies bring in the products at a level of costs, extra
transportation fee, they spend a lot of money on advertisement, such as magazine,
online top list 24 hours, also plus their thick profit, that's why their final prices are
very expensive. We believe that we can cut a lot cost and give the benefit to our
customers.
4. You just say you are factory outlet, sometimes, quite a few companies boast off
like this, how can we customers figure out who are real outlet?
That's a very good question!
Real Factory Outlet:
1. Aggressive price, but good, better or at least same quality as those higher price.
2. We have all of our products in stock, guarantee to ship them out the same day.
3. We have accurate physical address, by using Google Satelite Map, you can find
our 50K SQ Ft. company facility on commercial corporate center.
4. Welcome to pick up and visit our big showroom and warehouse, especially easy
for local customers.
Brokers and Middle Trading Companies:
1. High price, highly exposed online, sometimes make more than 2 websites posted
online, hiring professional web team to develop luxury looking website.
2. Need more than 1 day to process your order.(If take order online, everything is
high-tech automatic, theoretically transaction just need a few seconds.) Same day
shipping is not available. Need so-called production time of 2-4 weeks.
3. Often ship from other people's warehouse far away, this may cause delay and
messy customer service.
4. They do carry quite a few brands, a lot of items, fancy website, and post
multi-lists online, but in fact they are just virtual online business, no solid physical
base. Some may be good distributors, but their management and labor cost are
high.
5. Refuse customers to pick up and visit their show room, even never tell customer
where their warehouse location.
Return Policy:
1. All returns requires a RMA, to require a RMA, please email us at
sales@studiorox.com.
2. There will be 25% restock fee for all returns. You are responsible for all
shipping costs.
3. We do not accept returns 5 days after you receive the product. Return must
be original packing and same condition it was received.
Hours: Mon-Fri: 9:00am~6:00pm, Saturday:10:am~3:00pm
Questions most often asked:
1. Orders take approximately 1 hours to process and are shipped by UPS ground at
the same day we receive your order, delivery time is 1-3 days in East Coast,
however orders going to the West Coast take 4-5 business days.
2. Is my credit card info safe when I place order online?
We use the best software available today for secure commerce transactions. It
encrypts all of your personal information, including credit card number, name and
address so that it cannot be read as the information travels over the Internet. Once
we receive the coded information, we decrypt it in our order department. The fact is
that ordering online using your credit card is safer than handing it over at a
restaurants or department stores. If you do not wish to order online, please use the
following option below:
Call us at 732-246-7058, We can always take your order or answer questions
by the phone with pleasure!
Or Fax us your PO to 732-246-7051.
3. Why your working dress forms are selling so aggressive, is that because your
quality is lower than others?
Absolutely not! The only reason is that we are real manufacture outlet, we skip
the broker, middleman and trading company. As matter of fact, our quality is better
than those $350-$650 range dress forms like those online top list products. The
Broker or trading companies bring in the products at a level of costs, extra
transportation fee, they spend a lot of money on advertisement, such as magazine,
online top list 24 hours, also plus their thick profit, that's why their final prices are
very expensive. We believe that we can cut a lot cost and give the benefit to our
customers.
4. You just say you are factory outlet, sometimes, quite a few companies boast off
like this, how can we customers figure out who are real outlet?
That's a very good question!
Real Factory Outlet:
1. Aggressive price, but good, better or at least same quality as those higher price.
2. We have all of our products in stock, guarantee to ship them out the same day.
3. We have accurate physical address, by using Google Satelite Map, you can find
our 50K SQ Ft. company facility on commercial corporate center.
4. Welcome to pick up and visit our big showroom and warehouse, especially easy
for local customers.
Brokers and Middle Trading Companies:
1. High price, highly exposed online, sometimes make more than 2 websites posted
online, hiring professional web team to develop luxury looking website.
2. Need more than 1 day to process your order.(If take order online, everything is
high-tech automatic, theoretically transaction just need a few seconds.) Same day
shipping is not available. Need so-called production time of 2-4 weeks.
3. Often ship from other people's warehouse far away, this may cause delay and
messy customer service.
4. They do carry quite a few brands, a lot of items, fancy website, and post
multi-lists online, but in fact they are just virtual online business, no solid physical
base. Some may be good distributors, but their management and labor cost are
high.
5. Refuse customers to pick up and visit their show room, even never tell customer
where their warehouse location.
Return Policy:
1. All returns requires a RMA, to require a RMA, please email us at
sales@studiorox.com.
2. There will be 25% restock fee for all returns. You are responsible for all
shipping costs.
3. We do not accept returns 5 days after you receive the product. Return must
be original packing and same condition it was received.
Rox Studio